SPECIAL ORDER ITEMS:
NO REFUND OR EXCHANGES ON SPECIAL ORDER ITEMS AND SPECIAL DEVICES. Special order items or custom order items are items which we do not normally stock. To check whether the item is special order item – on the item page - next to “Availability” it shows whether the item is “In Stock” or a “Special order item.” If you need further information on whether the item is Special order item, please email us or call us during normal business hours.
RETURN GUILDELINES:
These are welectronic’s Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.
Except for Special Order Items, any other eligible product returns require a Return Merchandise Authorization (RMA) number. You can request an RMA number by contacting us through email or during normal business hours.
Most products that are NEW and UNOPENED can be returned to welectronics within 15 days, and will be subject to the restocking fees.*
Products that are received by welectronics in any of the following conditions are not eligible for return and may be rejected:
Any product not purchased from welectronics.
Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
Any product from which the UPC code has been removed from its packaging.
Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article below for guidelines and instructions on how to resolve this issue. This is would not be considered a return.
Any product for which you have submitted a mail-in rebate.
Any product which appears tampered, customized or altered in any way.
Any product that is returned with markings or writing made by the customer on the original box.
*Restocking Fees and Return Shipping Costs
Returns are subject to restocking fees of 15% – 25% of the purchase price and return shipping fees. Welectronics may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Welectronics reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period.
*Restocking Fees and shipping fees.
Full Refunds
If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.
|
You return |
You receive |
|
100% of the item’s purchase price AND free return shipping label |
|
100% of the item’s purchase price but you are responsible for any return shipping costs |
Partial RefundsPartial refunds
If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Welectronics Customer Service assistance.
|
You return |
You receive |
|
85% of the item’s purchase price and you are responsible for any return shipping costs. |
|
75% of the item’s purchase price and you are responsible for any return shipping costs |
You may receive a partial refund to the original form of payment* for the items l
|
You return |
You receive |
|
85% of the item’s purchase price and you are responsible for any return shipping costs. |
|
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs Rejected items will be returned to the customer |
Returns received in any of the following conditions may be rejected or accepted for a partial refund.
|
You return |
You receive |
|
Up to 50% of the item’s purchase price but you are responsible for any return shipping costs Rejected items will be returned to the customer |
No Refunds or Exchange.
Special order items and special order devices are ineligible for any refund or exchange. Special order items or custom order items are items which we do not normally stock. To check whether the item is special order item – on the item page - next to “Availability” it shows whether the item is “In Stock” or a “Special order item.” If you need further information on whether the item is Special order item, please email us or call us during normal business hours.
